Welcome to the platform. These Terms and Conditions govern your access and use of the platform, which connects users (referred to as "customers") with service providers, including nutritionists, restaurants, and health supplement providers. By using the platform, you agree to comply with these terms and conditions.
1. Overview of Services
acts as a mediator that connects customers with certified nutritionists and restaurants offering healthy meals. also directly manages and provides health supplements through its platform. Services provided include:
Personalized nutrition consultations
Customized meal plans based on nutritionist recommendations
Meal delivery from partner restaurants
Direct sale and management of health supplements through our online store
2. Registration and Use of the Platform
Eligibility: You must be 18 years of age or older to register and use the platform.
Account Creation: You are required to provide accurate information when creating an account. You are responsible for maintaining the confidentiality of your account credentials.
Use of Services: By using the platform, you agree to follow all guidelines provided by and any third-party service providers.
3. Relationship Between , Customers, and Service Providers
operates as a platform that facilitates connections between customers and service providers (nutritionists and restaurants). directly manages and provides health supplements through its online store.
Service Providers: Nutritionists and restaurants are independent contractors and are not employees of Badnii.
Responsibility: Badnii is directly manages and is responsible for the quality of the supplements sold through its store. However, does not take responsibility for the services provided by third-party service providers (nutritionists or restaurants).
4. Fees and Payment
Customer Fees: Customers may be charged for services provided by nutritionists, meal deliveries from restaurants, and purchases of supplements. All fees will be transparently displayed before payment.
Administration Fee: Badnii will charge customers a 1% administration fee on all transactions to cover the platform's operational costs.
Payments: All payments will be securely processed through the platform using the available payment methods.
5. Subscriber Obligations toward Restaurants/Healthy Kitchens (Mandatory)
You must comply with each restaurant/kitchen’s House Rules & Health Policies shown at checkout/receipt, including pickup/delivery windows, storage/reheating instructions, and food-safety notices. You must disclose allergies or dietary restrictions in advance and review the allergen information provided by the restaurant (mandatory in EU/UK frameworks).
6. Dispute Resolution Between Customers and Service Providers
While Badnii facilitates the connection between customers and service providers, it does not assume responsibility for disputes that may arise between these parties. However, Badnii provides a dispute resolution process to assist in mediating conflicts to ensure customer satisfaction:
Reporting Issues: Customers or service providers encountering a problem can report it to through the platform’s contact us.
Mediation Process: Badnii will review the issue and offer mediation by communicating with both parties to reach a fair resolution.
Non-Responsibility Clause: Badnii does not assume legal responsibility for resolving disputes. The final resolution rests with the customer and service provider. For disputes related to supplements (as Badnii directly provides these products), Badnii will take full responsibility for issues concerning quality, delivery, and returns.
7.Refund Policy
7.1 Cancellation and Refund Policy
Customers are entitled to cancel their health program within three (3) days of its initiation.
A refund of the program fees will be made directly to the customer, excluding:
§ Restaurant meal charges.
§ 10% detect from total fee
§ A 1% administrative fee.
§ Any applicable bank transfer charges.
7.2 Refunds will be processed through the platform, and the customer will be notified of the refund timeline via email or SMS.
7.3 Meal Delivery / Restaurants: Refunds or replacements for unsatisfactory meals / Restaurants will be handled by the restaurant. Complaints must be submitted within 24 hours of receiving the meal.
7.4 Supplements:
Eligibility for Refunds and Returns
6.4.1 Refunds or returns may be requested for the following reasons:
Incorrect Product: If you receive a product different from what you ordered.
Damaged Product: If the product arrives damaged due to shipping or handling.
Expired Product: If the product delivered has passed its expiration date at the time of delivery.
Product Quality Issues: If there are concerns about the quality of the product (e.g., contamination, defects).
Please note: For health and safety reasons, opened or used products are generally not eligible for returns unless there is a documented quality issue.
· Timeframe for Refund Requests
Customers may request a refund or return within 7 days of receiving the product. After this period, refund requests will not be considered, except in cases of product defects or quality concerns.
· Refund Process
Step 1: Contact Customer Support
To initiate a refund or return, contact our customer support team on badnii@badnii.com with the following details:
Order number, Product name and Reason for the return (including photo evidence if applicable) , Date of purchase and delivery
· Evaluation
Our team will review your request and evaluate whether it qualifies under our refund policy. In some cases, additional information may be requested (e.g., pictures of the product).
· Approval or Rejection
You will receive a notification within 7 business days regarding the approval or rejection of your refund request.
If approved, instructions on how to return the product (if required) will be provided.
If rejected, the reason for rejection will be communicated.
· Return Shipping
Return Shipping Fees: If the return is due to an error on our part (e.g., incorrect or damaged product), will cover the cost of return shipping.
Customer-Paid Shipping: If the return is due to customer preference or error (e.g., incorrect order placement), the customer is responsible for return shipping costs.
Packaging Requirements: The product must be returned in its original packaging, along with any accessories or documents that came with it.
· Refund Methods
Original Payment Method: Refunds will be processed back to the original payment method used at the time of purchase. The refund will appear within 10 business days after the refund is approved.
Store Credit Option: In some cases, customers may opt for store credit, which will be added to their account for use on future purchases.
· Non-Refundable Items
The following items are non-refundable unless there is a valid quality issue:
Opened or Used Products: Products that have been opened or used, except for documented quality issues.
Discounted Items: Products purchased as part of a sale or promotion may not be eligible for refunds unless defective or damaged.
Personalized or Custom Orders: Products that were customized or personalized for a specific order are non-refundable unless defective.
· Exceptions to the Policy
Product Recalls: In the event of a product recall, will notify all affected customers and offer a full refund or replacement, regardless of the product’s usage status.
Force Majeure: Situations beyond the control of (e.g., natural disasters, unforeseen shipping disruptions) may affect the refund process or timelines.
8. Limitation of Liability
Badnii is a facilitator between customers and service providers. As such, Badnii shall not be liable for:
Any incorrect or unsatisfactory service provided by nutritionists or restaurants.
Any health-related issues or injuries resulting from following nutrition advice or consuming meals.
Any disputes between customers and service providers. Badnii will assist with mediation but is not responsible for enforcing decisions or providing compensation. Badnii will, however, take full responsibility for issues related to supplements directly provided through the platform.
9. Termination of Services
Badnii reserves the right to suspend or terminate user accounts that violate these terms, engage in fraudulent activities, or misuse the platform.
10. Privacy and Data Protection
Badnii respects user privacy and will handle personal information according to its Privacy Policy. Appropriate measures are taken to ensure personal data is kept secure and used only for the purposes outlined in the Privacy Policy.
11. Amendments to Terms and Conditions
Badnii reserves the right to amend these Terms and Conditions at any time. Users will be notified of significant changes, and continued use of the platform signifies acceptance of the updated terms.
12. Governing Law and Competent Courts
These Terms and Conditions are governed by the laws of the Sultanate of Oman. Any legal disputes arising from these terms will be resolved in the courts of Oman.
13. Contact Information
For any questions or concerns regarding these Terms and Conditions, please contact us at:
Email: badnii@badnii.com
WhatsApp: +968-71990028
14. Notifications
Notifications will be sent through the platform or via SMS or WhatsApp to the registered mobile number. Users must acknowledge receipt within 24 hours of the notification being sent.
15. Language
The Arabic version of these Terms and Conditions is the governing text. In the event of discrepancies between the Arabic and translated versions, the Arabic text will prevail.
